58% jump in scam messages where criminals pose as friends and family, bank finds

A cost-of-living scam where criminals send messages pretending to be from friends or family members who urgently need help paying bills is on the rise, according to a bank.

TSB recorded a 58% increase in “friends and family” scams in July compared with the same month a year earlier.

The upswing has been driven by scam requests for help paying bills, according to the bank, as surging living costs take their toll.

TSB said its own research suggests that a £500 fraud loss would leave three-fifths of households struggling to afford food for more than a week.

The average loss in such cases is £1,500, according to the bank’s analysis, although the amounts can vary hugely, with the majority of scam attempts it looked at taking place on WhatsApp.

In one case, a 71-year-old customer sent £1,700 to a fraudster following an urgent, emotive request claiming to be from his daughter needing money to help with bills.

A fraudster also stole £50 from a 29-year-old customer after impersonating a close friend and requesting support for energy payments.

Both cases were refunded in full through TSB’s fraud refund guarantee.

Victims typically receive a message from a new number alongside a plausible story on why their number has changed.

After striking up conversation, an emotive request for payment is sent through – made more believable and pressing due to the current economic climate – the bank said.

The bank is also urging people to watch out for frauds where they may be persuaded to pay up-front fees for loans, services or prizes which do not exist.

Paul Davis, director of fraud prevention at TSB, said: “A fraud loss will be particularly painful for households during these tough economic conditions, so we are urging the public to be extra vigilant to unsolicited contact or online offers that could well be a scam.

“With over half of fraud losses not refunded to victims by other banks, take your time and don’t rush in, no matter how emotive and urgent the request.”

A spokesperson for energy regulator Ofgem said it has recently asked all energy suppliers to ensure clear and up-to-date information on scams is easily accessible on their websites.

The spokesperson said: “It is alarming that vulnerable customers are being preyed upon in this way when people are already struggling so much…

“We take these attempts to exploit consumers very seriously and work with the National Cyber Security Centre to prevent these malicious attacks.

“If people are unsure if something is a scam they should pause, check and don’t let callers push you into anything.

“Genuine organisations won’t mind you calling back; only scammers apply pressure and insist you hand over details immediately.

“If you have any doubts about a message, consumers should contact the organisation directly and not use the numbers or address in the message – use the details from their official website.”

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