Chatting with Holly – Vodafone’s Virtual Assistant

I got into a delightful chat the other morning with Holly. She’s the first line of Vodafone’s online chat support service, and she’s a bot.

Holly prefers the term ‘Automated Online Assistant’, and that’s fine with me. If the cartoon  avatar doesn’t make it clear from the start, then Holly’s rather limited range of conversation topics is a dead giveaway.

Holly likes to stay on message:

And she’s not easily distracted by compliments:

But she can accept them gracefully:

She’s most comfortable talking about work:

But she can handle a personal question with wit and charm:

Even The Big Question:

But don’t push her too hard, or she’ll get upset and try to hand you off to a pesky human:

I guess she’s not a film fan.

I bet she says this to all the guys:

I really think we made a connection!