hollyf

Chatting with Holly – Vodafone’s Virtual Assistant

hollyfI got into a delightful chat the other morning with Holly. She’s the first line of Vodafone’s online chat support service, and she’s a bot.

Holly prefers the term ‘Automated Online Assistant’, and that’s fine with me. If the cartoon  avatar doesn’t make it clear from the start, then Holly’s rather limited range of conversation topics is a dead giveaway.

Holly likes to stay on message:

coulour

And she’s not easily distracted by compliments:

intelligence

But she can accept them gracefully:

cool

She’s most comfortable talking about work:

pinnumber

But she can handle a personal question with wit and charm:

howold

Even The Big Question:

rumachine

But don’t push her too hard, or she’ll get upset and try to hand you off to a pesky human:

Holly

I guess she’s not a film fan.

movies

I bet she says this to all the guys:

nicetalking

I really think we made a connection!

goodbye

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