Monday next, January 26, is International Community Manager Appreciation Day – yes – it’s a thing – and Boards.ie is joining other companies in Ireland and around the world in celebrating the work of community managers.
Formed in 1998, Boards.ie is one of Ireland’s oldest and most successful online communities. Its CEO, Sean Coughlan, is my guest on today’s podcast.
Click on the player above to listen to the show, or download it here: 13:23; 8MB; MP3.
Throughout the day Boards.ie will be hosting conversations online, shouting out to their fellow community managers via social media, tweeting pics of their teams and sharing their stories and successes.
Community managers help build, grow and manage online communities and play a vital role in helping people connect with organisations and with each other. They encourage and support conversations and for many are the first point of contact with a business, answering questions and helping out with problems. Held on the fourth Monday of January every year, Community Manager Appreciation Day recognizes and celebrates the efforts of these community managers around the world.
With over 600 moderators looking after up to 20,000 new online conversations a month, Boards.ie is by far the largest online community in Ireland. With over 1,000 discussion forums, covering everything from Agriculture and Farming to Music, Sport, Politics and general gossip, Boards.ie works with companies and brands to help facilitate community building and customer support in areas as diverse as telecommunications, banking, insurance, e-commerce and consumer electronics. Boards.ie Talk-To forums allow companies and brands to directly engage with a community of over 570,000 registered members.
Speaking on the launch of the Boards.ie Community Manager Appreciation Day, Seán Coughlan said:
“We are delighted to join a worldwide community today in celebrating the work of community managers. With more and more of our conversations happening online, community managers play a vital but often unrecognised role in helping facilitate these conversations. Today is an opportunity for all of us to say thanks for the great work that they do.”