Altocloud’s Barry O’Sullivan wants to make Customer Service better [Video]

He’s been a global business leader in a successful career with Silicon Valley multinationals, and he’s well known to many in Ireland as an investor on Dragon’s Den. Now Barry O’Sullivan has got out of the leather chair and is going to work as CEO of his new startup based in Galway city: Altocloud.[youtube]http://youtu.be/3mjJg3vyZVE[/youtube]

Altocloud is creating a cloud-based, contextual communications platform that uses data analytics and machine learning to produce more effective customer-to-company interactions.

“It’s an incredibly frustrating experience, full of friction”, says Barry, describing the average customer experience of dealing with a company call centre.  It’s also a major cost for business, who spent $300bn globally last year on call centres.

Altocloud provides a cloud based solution for businesses,using data analytics to improve that customer experience and save costs.  Sales and Marketing are based in Silicon Valley, but Barry is building his development team in Galway.  “What we’re doing is bringing data analytics and communications together, so there’s no better place in the world for us to set up our software development centre”, he says, making particular reference to the Insight Centre for Data Analytics based at NUI Galway, as well as the well developed software sector in the city.

Barry was speaking at a networking event for startups held in Galway last week and he had plenty of advice on the practicalities of raising finance, cash flow, and balancing work and personal time.  He also stressed the importance for entrepreneurs of networking. Your network, he says, “could be your most powerful asset”.

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