Nowadays, Ryanair is all ribbons and kittens, engaged on social media and trying not to “unnecessarily piss people off”. Of course it’s nothing more than basic good customer relations, but back in 2009 they wore “Cheap and Nasty” like a badge of pride! And when Jason Roe blogged about a bug on their website, he was personally abused in comments on his post, by Ryanair staff using company facilities.
Four years later, Jason reflects on the experience in a submission to Congregation, the Social Media Unconference held last month in Cong, Co. Mayo. And he gave this interview to Technology.ie:
[youtube]http://youtu.be/XUprYxDb5fI[/youtube]
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About the Author: Conn Ó Muíneacháin
Conn Ó Muíneacháin works at Blacknight, Ireland's largest provider of domains and hosting. He's an award-winning radio producer, podcaster and blogger. He's an engineer as well (not the award-winning kind).
Conn produces video for Blacknight and edits Technology.ie. Labhair Gaeilge leis!
RT @blacknight: Fun and Games with Ryanair in the Bad Old Days. An interview with @jasonroe: http://t.co/SCIAIM4b6q
An interview I did with “@blacknight: Fun and Games with Ryanair in the Bad Old Days. An interview with @jasonroe: http://t.co/VDjnMnEo1O”
RT @jasonroe: An interview I did with “@blacknight: Fun and Games with Ryanair in the Bad Old Days. An interview with @jasonroe: http://t.c…
RT @jasonroe: An interview I did with “@blacknight: Fun and Games with Ryanair in the Bad Old Days. An interview with @jasonroe: http://t.c…
@jasonroe @blacknight Great to hear the story first hand(ish).
Hear @jasonroe tell the Ryanair Story he told at #cong13 via @blacknight http://t.co/a7IjBt3nWh
RT @congregation13: Hear @jasonroe tell the Ryanair Story he told at #cong13 via @blacknight http://t.co/a7IjBt3nWh
I imagine lots of people are now working up a list of even worse stories to try kill bad news ;) Great to finally hear some of the story first hand -well kinda first hand.
Fun and Games with Ryanair in the Bad Old Days http://t.co/kFejC2nj5i – with @jasonroe talking about his run in with @ryanair
RT @mneylon: Fun and Games with Ryanair in the Bad Old Days http://t.co/kFejC2nj5i – with @jasonroe talking about his run in with @ryanair
My interview with @jasonroe about the Ryanair incident, recorded at @congregation13 http://t.co/8p1Id8gZEP via @blacknight #cong13
RT @conn: My interview with @jasonroe about the Ryanair incident, recorded at @congregation13 http://t.co/8p1Id8gZEP via @blacknight #cong13
RT @conn: My interview with @jasonroe about the Ryanair incident, recorded at @congregation13 http://t.co/8p1Id8gZEP via @blacknight #cong13
RT @congregation13: Hear @jasonroe tell the Ryanair Story he told at #cong13 via @blacknight http://t.co/a7IjBt3nWh
RT @conn: My interview with @jasonroe about the Ryanair incident, recorded at @congregation13 http://t.co/8p1Id8gZEP via @blacknight #cong13
Fun and Games with Ryanair in the Bad Old Days http://t.co/9uP6xxY9Uw
Beautifully measured RT @congregation13: Hear @jasonroe tell Ryanair Story at #cong13 via @blacknight http://t.co/dtKPo3nEaf
@conn @jasonroe @congregation13 @blacknight Just watched you from #cong13 – full of admiration
RT @Omaniblog: Beautifully measured RT @congregation13: Hear @jasonroe tell Ryanair Story at #cong13 via @blacknight http://t.co/dtKPo3nEaf