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Online Communities

Twitter’s New Look requires Attention to Appearance

Twitter's new look for profiles has been rolling out over the past week or so, and many Irish users have found themselves invited to try it out today.  The main feature is the addition of a

NYPD Photo Hashtag Backfires

**** Warning: this post contains images depicting violence **** Inviting the public to share their experiences of your organisation can be a very effective use of social media. But the difference between social media and PR is that

The Top Social Brands of 2013

Here's some more great research on social media for business by Social Bakers.  The #SociallyDevoted report is out for Q4, 2013, with Dutch Airline KLM topping the poll for customer service on social media.  Airlines in

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